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A pilot on a Mesa Airlines flight to Houston surprised passengers with a free lunch amid an hours-long flight delay on Monday.
One of the passengers praised the captain of the flight, which was operated by United Express.
“We’re currently 2.5 hours into a delay leaving Tulsa on @united and our Captain, Matthew just ordered every single person on the plane lunch from Fat Guys Burger Bar,” passenger Sam Walker wrote. “Good people and customer service do still exist!”
Details from flight tracking website FlightAware show the flight left Tulsa, Oklahoma, at 4:43 p.m. CDT, four hours and 41 minutes late. It arrived in Houston at 6:43 p.m. CDT, five hours and three minutes late.
“We take great pride in our crewmembers and always appreciate passengers’ positive feedback,” Mesa Airlines spokesman Jack Hellie told USA TODAY in a statement.
United replied to the passenger in a tweet: “Hey, Sam. How awesome! We’re glad to hear the crew took care of you today. We’ll pass along your praise to our teams.”
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